Starting situation
In our last newsletter, we reported on the survey entitled “How are you?”. We wanted to find out how you’re doing and how we can represent you most effectively in the negotiations on the collective labour agreements. A big thank you to everyone who took the time to participate in the survey – we really appreciate it.
The survey was created in collaboration with the Lucerne University of Applied Sciences and Arts (HSLU) and analysed anonymously by the HSLU. We provided an initial overview of the preliminary results at the SBEA assembly of delegates on 16 January 2026. Now, the final results are in. A total of 933 bank employees participated in the survey. Most participants stated that they work full-time (69%) or part-time with a high number of hours (21%). In addition, most participants were between 40 and 55 years old (46%) and worked in the sales/front-office area (27%). Banks of all sizes and categories were represented, with the most responses being received from cantonal banks* (47%).
Results
All told, the results show a positive picture in terms of the general well-being and work-life balance of bank employees. At the same time, the extent of the time spent working from home was also largely described as satisfactory. However, the results also show where action is still needed. On the one hand, work-life balance still has considerable room for improvement; on the other, the extent of the time spent working from home is still not satisfactory for some people.
The survey also focused on the topic of “artificial intelligence” (AI). The good news is that most participants view AI as making their work easier, even though there are still some concerns.
We are presenting you the details of the results in five parts, each as a one-page summary. We are also providing insights into respondent comments for the first time.
We hope you enjoy reading this report. Please let us know if you have any questions or comments.rfügung.
*The cantonal banks category does not include ZKB, which was assigned to the big banks category.
Part 1 – Well-being
The survey responses clearly show that most bank employees are doing very or rather well (73%).
Part 2 – Work-life balance
The majority of respondents are very or somewhat satisfied with their work-life balance (57%).
Part 3 – Working from home
Responses to the question “How often have you worked from home in the last two weeks?” fell into two groups. The larger group (50%) stated that they work from home one to three times per week, while 43% work from home less than once a week or never.
Part 4 – Use of artificial intelligence (AI)
In addition to questions about well-being, work-life balance and working from home, we also asked how often AI is used at work. The responses fell into three groups: 35% use AI several times a week or daily, 22% about once a week or several times a month, and 31% rarely or never. er nie.
Summary & bottom line
All told, the survey results paint a positive picture in terms of general well-being, work-life balance and time spent working from home. The three aspects are not independent of each other. It is evident that people who are doing very well overall (well-being) are also more likely to be satisfied with their work-life balance. A similar correlation can also be seen between well-being and time spent working from home.
The use of AI, which is predominantly perceived as making work easier, also contributes to the overall positive picture regarding well-being, work-life balance and time spent working from home.
Two aspects, however, also show considerable room for improvement: work-life balance and the extent of the time spent working from home, both of which are still not satisfactory for some of the respondents.
The most important findings of the survey are summarised in the following chart.
Many thanks to everyone who participated in this survey or made it possible at their bank.
Your opinion matters
How do you see the results, and does the picture match your perception? The SBEA is there for you, be it for discussion, questions or concrete support. Feel free to contact info@sbpv.ch.
